Following are some of the questions most frequently asked about using Family Quest Archives indexes v. 1.5. Please do not hesitate to contact a Technical Support Representative if your question is not answered below:

• What are the system requirements? 
• During installation I get an error message that reads, "An error occurred during the move data process - 115…" 
• When I try to use the program I get an error message that reads, "Damaged or Invalid VFP500.dll…" 
• Do I have to install other Family Quest Archives CDs that I receive after already installing one? 
• Why can't I install the CD on my Windows NT/2000/XP machines? 
• Do the CDs work with Macintosh® computers? 

• Windows® 95/98 (Not compatible with Windows NT/2000/Windows XP)
• 486 CPU or greater
• 16 MB RAM
• 15 MB hard drive space
• 4X CD-ROM

1. Download the updated installation files from the Internet.
2. Save the files to your computer's desktop, or to another folder where you can easily find the file. The size of this file is about 5.5 MB, depending on the speed of your modem, it may take as long as 30 minutes to download.
3. Once the file has been downloaded you will see a new icon appear. Double click on the icon.
4. The installation process will begin, and it will walk you through the steps to install the program.
5. When you have finished with the installation you will see a new Family Quest Archives icon on your desktop.
6. Double click the icon.
7. Select the "Search" button.
8. A smaller window will appear in the foreground labeled "Get Data."
9. Insert the CD and wait for your computer to recognize it. (Your screen may flash when your computer recognizes the disk.)
10. Click the "Add" button at the bottom of the screen.
11. Click on the data file (e.g., file for the Illinois Census Index: "Il870.dbq"). You will be taken back to the Get Database window and you will now see the name of the state that you just added. If you have one of the CDs with two states listed (e.g., Virginia and West Virginia), you will need to add both data files. If you purchase any other Family Quest Archives CDs you do not need to reinstall the program, just add the new data as above.
12. The next time that you start the Family Quest Archives, just click on the "Search" button, insert the proper CD into your CD drive then select the corresponding database from the "Get Database" window.

• If you select this option, a CD will be sent to you with the updated installation files. Simply insert the CD and follow the directions listed above.
• If you decide to e-mail, please include your postal address, the title and product number of the CD, and a brief description of the problem.

1. Click on the Family Quest Archives icon on your desktop.
2. When prompted, select "Search."
3. When the program comes up, you will see a "Get Database" window.
4. Insert the new CD.
5. Once you're sure that your computer has recognized the CD, select the "Add" button at the bottom of the "Get Database" window.
6. Click on the ".dbq" file that appears on your screen and it will be added to the "Get Database" window.
7. To begin your search, click on the state that you want to search (make sure that its corresponding CD is in the drive) and hit the "Select" button.