AOL 9.0 provides enhanced security features that may be blocking access to
any of the ProQuest online products. The most common solution is to set
up ProQuest as a trusted site. AOL provided the following instructions
and we have included the URLs to allow access to the main ProQuest Online
Products.
To designate trusted sites
- On the AOL toolbar, click Settings.
- In the Settings window, click the Index tab, and then
click Internet (Web) Options from the alphabetical listing of
settings.
- In the AOL Browser Settings window, click Internet Explorer
settings.
- Click the Trusted sites icon.
- Click the Sites button.
- Enter the url or the site's domain for each site you want to include. The
domains
for ProQuest products are: proquest.umi.com, bigchalk.com, umi.com,
sirs.com, and chadwyck.com,
- Optionally, click the Require server verification checkbox.
- Click OK.
If you are still encountering problems accessing any of the ProQuest products
after setting up trusted sites, please review and try one of the following tips
provided by AOL:
CLEAR THE WEB BROWSER CACHE AND UNINSTALL THE AOL® ADAPTER
A damaged Web browser cache and/or a damaged AOL Adapter may cause this issue.
Windows® networking requires that a network adapter exist for any application
that must access the Internet. The AOL® software uses the AOL Adapter to access
the Internet.
- Sign off and close the AOL software.
- On the end of the Windows taskbar next to the clock, click the AOL icon,
then click SYSTEM INFORMATION. NOTE: If the AOL icon is not displayed,
click START, select PROGRAMS or ALL PROGRAMS, select AMERICA ONLINE, then
click AOL SYSTEM INFORMATION.
- Click the UTILITIES tab.
- Click the CLEAR BROWSER CACHE button until the CURRENT CACHE SIZE reads 0
KB, then click the UNINSTALL AOL ADAPTER or REBUILD AOL ADAPTER button.
- Click the OK button.
- Restart the computer and launch the AOL software again. The AOL Adapter
will be rebuilt automatically.
For additional support, please review the following information:
- Check your system. To ensure you will be able to successfully access any of our products, please click on our Browser Health Check.
- Special note for satellite ISP users, please click here.
