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Frequently Asked Questions
Question
How do I download, view, save and print usage reports?
Answer

Follow these steps to view usage reports:

  1. There are two points of entry to online usage reports. You can either:
    • Click the tools link at the top of the screen in Factiva.com, then click usage reports on the menu that appears, OR
    • Select the Usage or Billing & Usage option under the Administration tab in Factiva's Membership CircleSM
    Result: The Online Usage screen will appear.
     
  2. Select the Report Type and the report's date range. (The current month and 3 previous months are available)
     
  3. Click the View Report button.
To Print a Usage Report:
  1. Click the Clean Copy link at the top of the report. Result: A printer-friendly version of the report will open in a new window.
     
  2. Use your browser's print commands to print the report. Note: You can also save the Clean Copy of the report as a web page or HTML document using your browser's save commands.
To Save a Usage Report:
  1. Click the Download link at the top of the report. Result: The report will display in an Excel spreadsheet format.
     
  2. Use Excel's save commands to save the report as an Excel spreadsheet, or in .csv format.
Please Note: Only Academic Account Administrators will  have access to usage reports.

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