What is Error 1014?
How do I fix Error 1014?
I tried to go to ProQuest and I got a screen called Error 1014?

What happened?
What does this mean?
What should I do?       (Library Administrator Instructions)

What happened?

The following ProQuest error:"Error 1014" occurred because you were attempting to access ProQuest though your Athens login and ProQuest did not recognize your Athens login information. 

If you are a student or library patron, this error should not alarm you and does not mean you have done anything wrong. This error can occur for a variety of reasons.

We recommend that you attempt to access ProQuest via the same method you used before:

• If you did not intend to access ProQuest through the Athens login,  please go to http://proquest.umi.com/login.
• If you were following a link from a school or institutional web page, please return to that web page and follow the instructions for accessing ProQuest using an Athens login id, and attempt to connect again.
• If you were accessing ProQuest through your library web site, please go to that web site again and follow its instructions for accessing ProQuest using an Athens login.

If you do not know what any of the above terms mean, you should contact your library reference desk, your institutional help desk, or your offsite support services for assistance.

If you believe you have properly configured you computer for access and have accurate access information from your library and you are still unable to connect, you may also wish to review the following:

• Check your computer and web browser settings.  To ensure you will be able to successfully access ProQuest products, please click on our Browser Health Check.

If you have received this error multiple times from multiple attempts to access ProQuest, there may be a larger problem occurring. Please contact your library or institutional help desk for assistance. Unfortunately, ProQuest Support can not provide authentication information or assistance directly to end-users.

Unfortunately, because every library is set up differently, ProQuest Support cannot provide authentication assistance or information to end-users.

If you are a Library Administrator,

• Contact your library's Athens administrator for assistance. 
• If you have a valid Athens login, and are still unable to connect, please contact ProQuest Customer Support for assistance. ProQuest can only assist library administrators with ProQuest authentication problems.