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Frequently Asked Questions for :Factiva®
This page lists Frequently Asked Questions. To view the answer details, click the question.
Administration

As an Academic or Public Library Account Administrator, what can I create and control in Factiva.com?
Authentication

Can Factiva.com support referring URL access?
How does Factiva.com authentication work?
I am on an academic account. Why do I keep losing my connection to Factiva.com after only a few minutes? Can I increase the amount of time I will stay connected to Factiva.com?
What is the login URL for Factiva?
Browser/Technical Requirements

Through which web browsers is Factiva.com supported?
What are Factiva.com's technical requirements?
Content

How frequently does the content in Factiva.com change?
How often is Factiva.com updated?
Is any of the content in Factiva.com unavailable to the academic community?
What are Editor's Choice articles?
What type of indexing is available in Factiva.com?
Which languages is Factiva.com content available in?
Error Messages

Error 131005:  I am getting the error "The user ID and password you have entered are already in use.  Please try again later or click on the having trouble logging in link next to the login button of your product for assistance."  What should I do?
Error 131035:  I am getting the error "Your user ID is not active.  Please click on the having trouble logging in link next to the logout button of your product for assistance."  What should I do?
Error 131110: I am getting the error "You are not approved to log in to Factiva from this network (IP address). Please contact your corporate library or local administrator."  What should I do?
General

What does Factiva.com offer users at colleges, universities and public libraries?
What is Factiva.com?
Linking

Are MARC records available in Factiva.com?
Can I link between Factiva.com and my library catalogue?
Is Factiva.com ATHENS compliant?
Is Factiva.com Open URL compliant?
Is linking available on this product?
Remote Access

I am having technical difficulties with Factiva.com when logging in on campus. As an academic or public library user, whom can I contact for help with technical difficulties or missing content?
Is remote access available for Factiva?
RSS

Factiva Now Available in RSS for your Institution!
Search

How can I search within Non-English languages in Factiva.com? What are the codes for languages?
How can I view Chinese or Japanese languages in Factiva.com using Internet Explorer?
How do I make a custom group of languages my default?
How many customized news pages can I build?
In what languages is the interface available in Factiva.com?
What fields are available for custom searching?
What is the difference between Interface Language and Content Language? Why can't I find articles in the language I've selected for my Factiva.com interface?
What security types are available to academic and public library users in the Quotes area?
What tracking facilities are available in Factiva.com?
Why can't I view more than 5 years worth of historical market data in Quotes or Charting?
Support

I have an academic account. How do I get support?
Usage

Can you explain the different types of usage reports?
How do I access usage reports? Where can I find usage information?
How do I download, view, save and print usage reports?
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