ProQuest offers HeritageQuest® Online and Ancestry Library Edition. These databases are available at the institution level only, and are not sold to individual users. 

This page contains detailed technical setup information for IT and Library Administration Staff.

Note to Students or Patrons:    Please review the current top support issues listed below.  If your question is not addressed, please go directly to the HeritageQuest  OnlineFAQ  section, or the Ancestry Library Edition  FAQ section.

If you need assistance with HeritageQuest Microfilm products, please click here. 

	Note for satellite ISP users encountering access problems.
	I downloaded AOL 9.0 and now I can't access HeritageQuest Online®? What do I do?
	Macintosh Users: Please use Netscape, Mozilla, or Firefox as your browser to access HeritageQuest Online. There is a known issue using Microsoft Internet Explorer.
	Why do I get an error saying Authentication Failed or Login Required when trying to access HeritageQuest® Online from home?
	How do I connect to HeritageQuest® Online?

• HeritageQuest Online Frequently Asked Questions 
• Ancestry Library Edition Frequently Asked Questions 

Browser and Workstation Security Requirements

• Check your system.  To ensure you will be able to successfully access any of our products, please click on our Browser Health Check.
• Firewall information, please click here. (How to set up to allow access to HeritageQuest Online or Ancestry Library Edition.)
• Special note for satellite ISP users, please click here.
• For HeritageQuest Online browser requirements click here.
  • Attention Macintosh Users: Please use Netscape, Mozzila, or Firefox as your browser to access HeritageQuest Online. There is a known issue using Microsoft Internet Explorer. For details click here.
• For Ancestry Library Edition browser requirements see below.
  • The Basic Image Viewer allows all customers (both Mac and PC users) who are using current versions of the Internet Explorer or Netscape internet browsers to view the images and does not require an additional software download. This viewer is also optimized for customers with slower modem connections.
  • The Advanced Image Viewer requires a free software download and has several advanced features. It is designed for use only with the Internet Explorer browser for the PC.

Access and Authentication

HeritageQuest Online: We offer IP and Referring URL based access.

• URL for HeritageQuest Online IP access is http://www.heritagequestonline.com
• URL for HeritageQuest Referring URL access is http://www.heritagequestonline.com/refurl

Ancestry Library Edition: We offer ip access only.  Remote access is not available for Ancestry Library Edition.

• URL for Ancestry Library Edition: http://ancestrylibrary.proquest.com

Resources for Training

• For ProQuest product training material, please click here.
• For ProQuest K-12 product training material, please click here.
• For Chadwyck-Healey product training material, please click here.

Administering your Account / Making Changes

For both HeritageQuest Online, and Ancestry Library Edition, changes to your account are made by contacting  Customer Service.

Usage

Usage reports are available and must be setup by Customer Service

Linking

• These databases are not OpenURL Source or OpenURL Target compliant with San Antonio Level 1 (SAP1).
• MARC Records are not available for these databases.

Meta-Searching

• XML Gateway is not available.
• These databases do not support Z39.50 Access.

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