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Frequently Asked Questions for :SIRS
This page lists Frequently Asked Questions. To view the answer details, click the question.
Logging In/Remote Access

How can I clear only my SIRS' cookie from my workstation?
I am a student and use SIRS at my school/library. How can I access the SIRS online databases from home?
I downloaded AOL 9.0 and now I can't access ProQuest or any of the ProQuest Online products;? What do I do?
Why do I get prompted to log on after I've already logged in at this workstation?
Features

What does SIRS stand for?
What happened to "Librarian's Corner"?
Why are the features in the righthand navigation bar offered in the expandable format?
For Account Administrators

How do I create a desktop shortcut?
How do I set up access to SIRS from our web site?
I added SIRS to our favorites/bookmarks, and now it's not working. What URL should I be linking to?
What does "Sorry, Your IP Address is not consistent with the Customer Number you entered" mean?
When I access my SIRS Knowledge Source (SKS) and/or Discoverer online database, I get an error message that tells me my IP address is invalid. I already gave SIRS all my IP addresses, so why would I get this message?
When I access the SKS/Discoverer online database through the bookmark/favorite I created, I get the "Administrator Main Menu" page. On this page there is a link to "Change Password". I don't want students and other faculty to have access to this. How can I fix that?
Linking

How do I create durable links (URLs) to SIRS resources?
How do I create pre-authenticated links?
How do I directly link to an article or feature of SIRS Knowledge Source or SIRS Discoverer without going to the opening screen?
How does durable linking work?
Is linking available on this product?
What are pre-authenticated links?
What is durable linking?
Search

How does the Image Search Work?
I want to use an article or image from SIRS databases for training/research. Do I have to ask for permission?
What does News Search provide?
What does the Map Search do?
What's the Pro/Con Search?
Training Information

How can our site request training from a ProQuest Trainer?
What training material is available for the SIRS databases?
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